SKLADIŠĆENJE I ČUVANJE PODATAKA

Preduzeće Društvo hispanista kao prodavac proizvoda i usluga na Web sajtu ulaže maksimalne napore radi zaštite Vaše privatnosti kad ste “online” kao korisnik. Vaše lične infrmacije se čuvaju na siguran i poverljiv način, i obrađuju na zakonit način u skladu sa ovom politikom privatnosti. Preduzimamo odgovarajuće tehničke i organizacione mere radi zaštite od naovlašćenog i nezakonitog pristupa i obrade vaših ličnih podataka, uključujući i enkripciju vaših informacija. Mi ćemo Vaše informacije zadržati onoliko dugo koliko je potrebno da obradimo Vaš nalog, Vaše plaćanje, odradimo refundaciju sredstava, odgovorimo na žalbu ili pružimo Vam promotivne informacije na koje ste se prijavili.

 

DATA STORAGE

As a seller of products and services on the Web site, Duštvo hispanista makes maximum efforts to protect your privacy when you are “online” as a user. Your personal information is stored securely and confidentially, and processed lawfully in accordance with this privacy policy. We take appropriate technical and organizational measures to protect against authorized and illegal access and processing of your personal data, including encryption of your information. We will retain your information for as long as necessary to process your account, your payment, issue a refund, respond to a complaint, or provide you with promotional information that you have signed up for.

 

POVRAĆAJ SREDSTAVA

U slučaju povraćaja sredstava kupcu koji je predhodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, taj povraćaj se vrši isključivo preko iste VISA, MasterCard, Maestro, AMEX i DinaCard kartice koja je korištena za plaćanje. Ovo znači da će naša banka na naš zahtev obaviti povraćaj sredstava na račun korisnika kartice.

 

REFUND

In the case of a refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the refund, this refund is made exclusively via the same VISA, MasterCard, Maestro, AMEX i DinaCard  that was used for payment. This means that our bank will refund the funds to the cardholder’s account at our request.

 

NAČINI PLAĆANJA

Plaćanje proizvoda na našoj internet prodavnici je moguće izvršiti na jedan od sledećih načina: platnim karticama – VISA, MasterCard, Maestro, AMEX i DinaCard koje podržavaju plaćanje preko Interneta. Plaćanje karticama je realizovano u saradnji sa AllSecure doo i Banca Intesa i obavlja se na bezbedan i sertifikovan način preko AllSecure Paymet Gateway-a, jednostavnim unosom podataka sa platne kartice.

Nakon što se unesu podaci o kartici i potvrdi plaćanje, banka autorizuje transakciju i time je porudžbina odobrena i ulazi u dalji proces pripreme za isporuku. Iznos će biti rezervisan na vašoj kartici (računu) i neće Vam biti raspoloživ za drugu namenu.

Transkacija će biti kompletirana i iznos skinut sa vašeg računa tek kada su proizvodi pripremljeni za transport i predati kurirskoj službi. U slučaju da se plaćanje ne kompletira, odnosno iznos se ne skine sa računa do isteka 14 dana od prihvatanja Vaše porudžbine, ta porudžbenica će biti otkazana i izbrisana. Nakon isteka roka od 14 dana , novac rezervisane na Vašem računu se oslobadjaju i biće Vam ponovo na raspolaganju. Nakon toga možete ponoviti istu ili novu porudžbinu, i izvršiti plaćanje vezano za njih.

Proverite kod banke koja je karticu izdala da li Vaša kartica podržava plaćanje preko Interneta.

 

PAYMENT METHODS

Payment for products on our online store can be made in one of the following ways: payment cards – VISA, MasterCard, Maestro, AMEX i DinaCard that support payment via the Internet. Payment by cards is realized in cooperation with AllSecure doo and Banca Intesa and is done in a safe and certified way through the AllSecure Payment Gateway, by simply entering data from the payment card.

After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for other purposes.

The transaction will be completed and the amount will be withdrawn from your account only when products are prepared for transport and handed over to the courier service. In case the payment is not completed, that is, the amount is not removed from the account within 14 days from the acceptance of your order; the order will be canceled and deleted. After the expiry of the period of 14 days, the money reserved in your account is released and will be available to you again. After that, you can repeat the same or a new order, and make a payment.

Check with the bank that issued the card whether your card supports payment via the Internet.

 

ZAŠTITA PODATAKA KARTICE

Prilikom unošenja podataka o platnoj kartici, poverljive informacije se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi upotrebom SSL protokola, primenom najsavremenijih metoda tokenizacije osetljivih podataka, i u skladu sa PCI-DSS standardima. Niti jednog trenutka podaci o platnoj kartici nisu dostupni trgovcu.

3D Secure zaštita za sve trgovce i kupce – AllSecure Payment Gateway koristi najviše globalne standarde zaštite i privatnosti podataka. Svi trgovci koji koriste AllSecure Payment Gateway su automatski uključeni u 3D-Secure zaštitu, čime se kupcima garantuje bezbednost kupovine. Brojevi platnih kartica kupaca se ne čuvaju na sistemu trgovca a sami upis se štiti SSL enkripcijom podataka.

PCI DSS Standardi – AllSecure Payment Gateway se konstantno usaglašava sa svim zahtevima kartičarskih organizacija u cilju povećanja nivoa bezbednosti trgovaca i kupaca. Od 2005 godine do danas, bez prekida, sistem je sertifikovan kao PCI-DSS Level 1 što predstavlja najviši standard u industriji. PCI Data Security Standard (PCI-DSS) je norma koja definiše neophodne mere bezbednosti pri obradi, čuvanju i prenošenju osetljivih kartičarskih podataka. PCI Standardima se štite osetljivi podaci o korisniku kartice tokom celog procesa plaćanja: od momenta unosa podataka na prodajnom mestu trgovca, tokom komunikacija između trgovca i relevantnih banaka i kartičarskih organizacija, kao i kasnije čuvanje tih podataka.

 

CARD DATA SECURITY

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card data is not available to the merchant for a single moment.

Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, thus guaranteeing the security of purchases to customers. Customers’ payment card numbers are not stored on the merchant’s system, and the registration itself is protected by SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.

 

IZJAVA-KONVERZIJE-PLAĆANJA 

Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD).

Iznos naplaćen sa Vaše platne kartice biće konvertovan u Vašu lokalnu valutu po kursu koji koristi izdavalac kartice, a koji nam ne može biti poznat u trenutku transakcije.

Imajte na umu da ova konverzija može dovesti do male razlike u odnosu na prvobitnu cenu navedenu na našoj veb stranici.

 

STATEMENT-CONVERSIONS-PAYMENTS 

All payments will be made in Serbian currency, the dinar (RSD).

The amount charged to your payment card will be converted to your local currency at the exchange rate used by the card issuer, which cannot be known to us at the time of the transaction.

Please note that this conversion may result in a slight difference from the original price stated on our website. 

 

DEFINICIJA POLITIKE PRIVATNOSTI

Ova Politika privatnosti reguliše praksu prikupljanja informacija od korisnika prilikom korišćenja internet stranice https://ica2025.uns.ac.rs/, kao i njihovo skladištenje u bazama podataka našeg preduzeća Društva hispanista. Naša politika privatnosti obuhvata razloge kako i zašto sakupljamo, koristimo i štitimo Vaše lične podatke.

Zadržavamo diskreciono pravo da ovu Politiku privatnosti možemo izmeniti u svako doba i da tako izmenjen tekst postane važeći odmah po objavi istog na Web sajtu.

Nastavak Vašeg korišćenja Web sajta nakon izmena, podrazumeva da prihvatate sve uslove tako izmenjene Politike privatnosti. Stoga savetujemo korisnike da periodično ponovo detaljno pročitaju informacije sadržane u Politici privatnosti, kako bi bili informisani o eventualnim promenama.

 

PRIVACY POLICY

This Privacy Policy regulates the practice of collecting information from users when using the website https://ica2025.uns.ac.rs/, as well as their storage in the databases of our company, Društvo hispanista. Our privacy policy covers how and why we collect, use and protect your personal information.

We reserve the discretion to change this Privacy Policy at any time and to the modified text becomes valid immediately after its publication on the Web.

Continuing your use of the Web site after the changes implies that you accept all the terms of the amended Privacy Policy. Therefore, we advise users to periodically re-read the information contained in the Privacy Policy in detail, in order to be informed of possible changes.

 

POSTUPAK REKLAMACIJE

Ukoliko želite da započnete proces reklamacije, potrebno je da nam se obratite na email ica2025.finance@ff.uns.ac.rs  kako bi Vam poslali ovaj Zahtev.

Društvo hispanista ne preuzima nikakvu odgovornost za greške kupaca, proizvode pogrešno kupljene ili bilo koje druge greške koje se odnose na Vaše postupke prilikom kupovine na Web sajtu. Ukoliko imate nepravilnosti u radu prilikom kupovine proizvoda na Web sajtu ili niste dobili kupljeni proizvod, molimo Vas da kontaktirate korisnički servis (kontakt podaci) i mi ćemo se potruditi da otklonimo nepravilnosti kako biste dobili kupljeni proizvod.

 

COMPLAINTS PROCESS

To initiate the complaint process, please contact us via email at  ica2025.finance@ff.uns.ac.rs with a formal complaint request. 

Društvo hispanista assumes no responsibility for customer errors, incorrectly purchased products, or any other issues arising from user actions during the purchasing process on the website. If you experience irregularities while purchasing a product or have not received the purchased product, please contact us at ica2025.finance@ff.uns.ac.rs. We will make every effort to resolve the issue and ensure you receive your purchased product. 

 

DOSTAVA PROIZVODA I EVENTUALNA OGRANIČENA

Nakon postupka kupovine i njenog evidentiranja u nephodnu dokumentaciju kongresa ICA 2025 kupcu se šalje dokument/potvrda na mail kojim se realizuje usluga.

 

PRODUCT DELIVERY AND POTENTIAL LIMITATIONS

Upon successful completion of your purchase and its recording in the ICA2025 Congress database, you will receive a confirmation email within 48 hours confirming the purchase.